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LUTHERAN QUARTERLYVDMA: Verbum Domini Manet in Aeternum . . . the Word of the Lord remains forever. |
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The following covers some of the most frequently asked questions regarding ATLAS (ATLA Serials). These FAQ's are intended to provide guidance if you are experiencing problems accessing ATLAS. If after reviewing these FAQ's the problem hasn’t been resolved, please contact ATLAS technical support – support@atla.com.
FAQ's:
1. Authentication Errors - (We’re sorry you are not authenticated by the ATLAS server…):
This error generally means that the ATLAS image server is having difficulty accepting cookies/authenticating the login. A cookie is a small piece of information stored by the browser to help identify who you are. ATLAS uses cookies to keep you logged into your account as you move from page to page. If your cookie is not being accepted correctly, you will be able to login but you will be logged out of the account as soon as you browse an article or journal.
2. Common reasons a cookie might not be set properly:
The browser is not set to accept cookies. In order to use ATLAS, your browser must have cookies enabled. Most browsers have the option of either accepting all cookies, showing an alert before accepting a cookie, or not accepting cookies at all. If your browser gives you the option to accept all cookies, you should choose it. If your browser gives you the option to show an alert before accepting a cookie, you should not select it.
3. The browser is not supported by the ATLAS program:
ATLAS has been designed to work with recent versions of either Microsoft Internet Explorer (versions 5 and greater) or Netscape Navigator (version 6.2 and greater) for Windows operating systems. ATLA supports Netscape Navigator (version 6.2 and greater), Mozilla 1.7, and Firefox 1.0 browsers for Macintosh OS X computers. The appearance or functionality of ATLAS with other earlier versions of these browsers or with other browsers may not be optimal.
NOTE ATLA does not support the use of AOL browsers with ATLAS.
At present ATLA does not support the use of AOL browsers with ATLAS. AOL Internet account users typically have more success accessing ATLAS if they login to the AOL dial up account, minimize the dial-up box, and then instead of opening up the AOL browser open another browser such as Internet Explorer, Netscape, or Firefox. If you do not have another browser, you may freely download them from Microsoft, Netscape or Mozilla's web sites.
Alternatively, if you have another way to access the internet rather than AOL, you may wish to try accessing ATLAS through that alternative way with one of our supported browsers to confirm whether the problem is indeed related to use of the AOL and AOL browser.
4. Installed software applications may block cookies:
You may have software applications installed on your computer that monitors and/or blocks cookies. This includes software such as anti-virus protection software, firewalls, etc. Also, internet service providers that offer “web accelerator” features have also been know to cause problems. To remedy these problems, simply disable the monitoring application before logging in to ATLAS.
If you are behind a firewall or a PROXY server that doesn't allow you to receive cookies, does not have the correct IP address range of the ATLAS image server in its configuration file, or has reached its virtual host limit you may experience problems with ATLAS. This is often the case for users connecting from a business/university LAN that limits cookie acceptance for security reasons. To check if this is a factor, contact your System Administrator.
6. Incorrect date on computer:
The date on your computer is set incorrectly. Since cookies rely on dates, a computer with an incorrect date may "mislead" your browser into forgetting about your cookie. To fix this, simply set the correct time and date on your computer.
Your browser's cookie files may be corrupted. Corrupted cookie files sometimes cease to support ATLAS. In order to fix this, clear out the browsers cache and cookies.
8. Questions about printing and print quality:
ATLAS currently displays page images of each journal as 75-125 dpi gif images. Journal images are scanned exactly as they appear in the journal itself, which includes the margins of each page as well as each journal's individual text idiosyncrasies. The decision to scan GIFs was intentional. Scanned GIFs preserve the journal exactly as it appeared in print, while alternative versions of text do not preserve this.
Within ATLAS - on the print screen, after you type the page range you want to print into the selection boxes, you must hit the Redisplay button in order to display the page images on your monitor and then be able to print them using the Print button.
Some printers allow for adjusting the printer graphic resolution and dithering factor. You may be able to adjust your dpi level as well as the range of coarseness/fineness used to print images. These settings are generally accessed through the printer properties of your individual printer. In addition, you may want to decrease the margin size on the paper you are printing to using the "page setup" options in your browser to try to provide a little more space on the paper for the image.